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The collective offerings from our suite of solutions enable you to respond smartly and decisively to your talent challenges.
As your needs change or as your workforce management strategies expand, we have the resources to bring you a holistic solution.


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  • ManpowerGroup Solutions

    ManpowerGroup Solutions is a global provider of customized, scalable solutions for workforce agility. For more than a decade, the world’s leading companies have turned to ManpowerGroup Solutions for Talent Based Outsourcing, Recruitment Process Outsourcing, Managed Service Provider solutions and Borderless Talent Solutions. Learn More >
  • Experis

    Experis is an operating division focused on contract and permanent job placements in areas such as information technology, engineering, finance and accounting, healthcare and business professional fields. Experis also provides employers with innovative workforce and project solutions to improve operational efficiency, performance and cost containment.
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  • Manpower

    Manpower is a world leader in employment services, creating and delivering services that enable job seekers and employers to win in the changing world of work. Founded in 1948, Manpower creates ideal temporary and permanent employment matches across skill, industry and business need, and provides workforce solutions to improve operational efficiency, performance and cost containment.
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  • Right Management

    Right Management is the world's leading global provider of talent and career management, designing and executing workforce solutions that align talent strategy with business strategy. Right offers services including talent assessment, leadership development, organizational effectiveness, employee engagement and workforce transition.
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Bringing you the talent and tools for best-in-class performance.

Positions Placed Include:

  • Onsite and at-home agents
  • Customer service representative
  • Sales representative
  • Technical support representative
  • Help desk representative
  • Collections

At any moment in your call centre operations, your customers’ experience – and your success – depends on who is at the other end of the line. Yet, despite the impact your employees have on your business, you face constant pressure to control costs. With 65% to 70% of the typical call centre's budget going to staff costs, you need alternative solutions to maximize your investment in people without sacrificing service quality and customer experience.

Manpower partners with contact centres of every size to help them staff for maximum capability, including onsite or at home agents. We offer flexible staffing solutions that allow you to ramp up or down depending on business or seasonal demands. Even more important, our contact centre recruiting engine, intensive skills assessments, and proven selection processes allow us to identify ideal employment matches. That means your centre will be equipped with high-quality staff with the right abilities, education, experience and attitude - and those who can deal with challenges and thrive.

As an experienced business partner within the contact centre space, Manpower services more than 550 North American contact centres and has recently accomplished the following:

  • Significantly reduced contact centre staff turnover
  • Staffed large new contact centres for clients from the ground up
  • Outperformed comparable contact centres on improving customer loyalty
  • Saved cost by reducing average handle time. Your contact centre is your face to the world.

Whether your operation has been functioning for years or you're just getting started, put our experience to work for you.


 

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